Privacy Policy

Operix Privacy Statement

Welcome to our website. This Privacy Statement describes the types of information that IFS Enterprises LLC, d/b/a Operix or its subsidiaries or affiliates (“we” or “us”) collects from and about our customers and their corporate representatives (our “Customers”) on our website, www.Operix.com or when they download and use our mobile app (collectively, the “Site”). Our Site and the services we provide are aimed at companies and their representatives and not at individual consumers or households.

Your privacy is important to us. This Privacy Statement is for informational purposes and sets forth our policy with respect to the collection, use and disclosure of business information that we collect when engaging with prospective and existing Customers and their representatives (the “Customer Representatives” or their employees (the “Authorized Users”). By using the Site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement.

Operix provides Customers with access to its software platform to enable them to streamline their operations and optimize communication within their company and collects identifiable information from and about Customer Representatives and Authorized Users (the “Customer Data”). When Operix collects and uses Customer Data on behalf of its Customers in order to provide our services, Operix      is generally a processor, or “service provider” and not a controller, of that Customer Data.

Operix does not receive consumer household information from its Customers, nor does it sell or share Customer Representative information with third parties (excluding subprocessors).

By accessing or using the Site, you consent to the information collection, disclosure and use practices described in this Privacy Statement. Certain features or services referenced in this Privacy Statement may not be offered on the Site at all times. Please also review our Terms of Use, which governs your use of the Site, and which is accessible at www.operix.com/terms-and-conditions.
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YOUR RIGHTS
If you are an Authorized User who is a resident of California, click here for additional information about our privacy practices.

Authorized Users from the United States, including those in Colorado, Connecticut, Virginia, and Utah, have the right to:
• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising and sales
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

If you would like to exercise your rights, please contact us by email at support@operix.com or phone at 781-369-9500 and provide us with your contact information. If you are an Authorized User (described below), you will need to contact the Customer with whom you have a relationship, who may be your employer, to exercise your rights.

We will only use personal information provided in a verifiable opt-out request to verify the requestor’s identity or authority to make the request. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer opt-out request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You do not need to create an account with us to exercise your opt-out rights. We will only use and retain personal information provided in an opt-out request to review and comply with the request.

INFORMATION COLLECTION
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Information We Collect from You

‍We collect information from you when you choose to provide it to us.  This may include when you create an account with us, sign up for our email lists, use our services, or otherwise contact us.

We collect personal information about Customer Representatives or Authorized Users in a range of forms, including business information such as name, address, email address, telephone number, mobile telephone number, when they choose to provide it to us as a current or prospective Customer. Personal information means information about an individual from which that person can be identified and does not include anonymous personal information where the identity has been removed. This may include when Customer Representatives contact us with inquiries or otherwise contact us, or when we provide Authorized Users with access to the Site. We do not collect consumer or household personal information directly from individual consumers.

If Customers make purchases through the Site, they may provide certain payment information, such as payment card or other financial account information, and billing address. A third-party payment processor collects and processes that information directly from you in order to process payments on our behalf; we do not collect or retain your payment information.

Authorized User Notice
As a Customer Representative, if you have login access to the Site on behalf of one of our Customers, you are considered an “Authorized User” under the Customer’s contract with us. We collect Authorized Users’ personal information on behalf of our Customers, including your location, and the Customer decides how the information you provide is collected and used, including what is shared with us for our use. Your use of the Site is subject to our privacy statement and terms of use, as well as the contract with our Customer. If you have questions about the collection and use of your information on a Site as part of services we provide to a Customer, please contact the Customer, who may be your employer.

On behalf of our Customers, we collect business contact information from Authorized Representatives including name, address, email address, telephone number, mobile telephone number or geolocation information or any other information they provide while using the services that we provide to a Customer, such as login or password. We may only be able to change how we share personal information of Customer Representatives in accordance with our agreement with our Customers or our Customer’s instructions.

This Site is not intended to collect personal health information or other sensitive information about Customer Representatives or Authorized Representatives. Any such information should remain with the Customer and should be shared and used only in accordance with our contracts with our Customers and the Customer’s privacy and other policies and procedures.

If a Customer Representative provides us with the name of their company, we may use the name of the company (but not other information) on a list of current or former customers for promotional purposes.

We do not intentionally collect personally identifiable information from visitors to the Site. If you use a third party service to link to us or communicate with us (such as a social network or third party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services.

Information Collected From Other Sources

‍We may obtain Customer Data from other sources, including from websites and social networks that individuals use to connect with our Customers. This information may include purchase or browsing history, anonymous identifier, demographic information, interests, and publicly-observed data, such as from social media and online activity that we may review or analyze for our internal customer acquisition or support purposes or in order to provide a service to our Customers.

Information Obtained from Third Parties
‍If we receive Customer Data about you from or on behalf of our Customers, we will only use that information for the specific reason for which it was provided to us.

Information Use
‍We may use the information we collect from and about Customer Representatives or Authorized Users on our Site to:
● Assess the needs of your business to determine suitable products;
● Send you requested product or service information;
● Respond to customer service requests;
● Send you a newsletter and marketing communications;
● Respond to your questions and concerns;
● Improve the content and functionality of our Website      and marketing efforts;
● Conduct research and analysis;
● Display content based upon your interests;
● Comply with applicable laws, including to respond to requests from public and government authorities;
● Enforce this Privacy Statement;
● Protect our rights, privacy, safety or property, and/or that of you or others.
● Develop new programs, products or services
● Protect the security or integrity of the Services and our business; and
● As described to you at the point of data collection or in our Agreement with our Customer.

Information Sharing
‍We may share Customer Representative or Authorized information with our vendors in order to provide our services to our Customers. We may also share certain Customer Data that we receive from our Customers with our Service Providers or subprocessors, such as Sage or QuickBooks, in order to provide our services to our Customers.

We may contract with our service provideres to perform functions related to the Site and services we provide to our Customers. These service providers will have access to only that Customer Data needed to perform their business functions, but may not use or share that information for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us and/or to support the services we provide to our Customers.

We do not sell Customer Data.

We may share the information we collect from and about Customer Representatives and Authorized Users:
● with third parties that we believe may provide promotional materials, and goods and services that may be of interest to you;
● with our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us, including as part of our agreement with our Customers;
● as necessary if we believe that there has been a violation of this Privacy Statement, our Terms of Use , of our rights or the rights of any third party;
● when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
● to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security or law enforcement, as permitted by law, or otherwise as required by law; and
● as described to you at the point of collection or in our Agreement with a Customer.

If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
                       
Information We Automatically Collect and cookie policy
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We and our service providers, including advertisers, analytics, and third party content providers, may automatically collect certain information from you as a Site visitor or Customer Representative whenever you access or interact with the Site. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Site, the search terms you entered into a search engine that led you to the Site, areas within the Site that you visited, and other information commonly shared when browsers communicate with websites. When service providers receive this information, they are not permitted to use the information collected on our behalf except to help us      conduct and improve our business.

As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Site or interact with our emails and online or mobile advertisements. For example, we may automatically collect certain non-personal information from you such as your mobile device identifier or MAC address, browser type, operating system, device model, software version, Internet Protocol (“IP”) address, mobile or ISP carrier information, and the domain name from which you accessed the Site. We also may collect information about your use of the Site including the date and time you access the Site, the areas or pages of the Site that you visit, the amount of time you spend using the Site, the number of times you return, whether you open forward or click-through emails and ads, and other usage data so that we can understand the statistical use trends of our Site in order to make improvements. This information may be stored and used with your personal information attached to it.

We capture the following information:
• Domain Name – through which you access the Internet
• IP address – from the computer or network used to access our website • Web browser – and operating system used
• Date and time – you accessed our site
● Referral Internet address – of the website from which you clicked to get to our website
● Search terms – used in a search engine (like google.com) that brought you to our website.

We may also use third-party tools or services, such as Google Analytics, to assist us with analyzing and improving the Site. These service providers are not permitted to use the information collected on our behalf except to help use conduct and improve our business.

Tracking Options and California Do Not Track Disclosures.  

We strive to provide you with choices regarding the personal information you provide to us.

You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain Service Providers (defined below), please click here.  On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising.  Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.

You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain Service Providers (defined below), please click here.

On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.

Combination of Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Site, as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our services.

We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about Customer Representatives and Customer Data may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Site in a manner that is consistent with this Privacy Statement.

If you are a Customer Representative or Authorized Representative and you do not want us to share your personal information as set forth in this Privacy Statement, please contact the Customer with whom you have a relationship, who may be your employer.

Legal Requirements

We may disclose Customer Representative or Authorized User information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Company, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

Children
Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of 18.

Links to Other Websites
‍This Privacy Statement applies only to the Site. The Site may contain links to third-party sites or applications, including social media sites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications. The links to third-party sites from the Site does not imply that we endorse or have reviewed the third-party sites.

Data Security
‍The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You. While we make every effort to help ensure the integrity and security of our network and systems, the transmission of information via the internet is not completely secure. E-mail sent to or from the Site may not be secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Data Storage and Retention

Your personal information is stored on our Service Providers’ servers in the United States. You understand and agree that we may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with use of the Site, or to fulfill any legal or contractual obligations we may have.

Changes to Our Privacy Statement
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We reserve the right to revise this Privacy Statement at any time. When we do, we will post the changes on the Site. If we change the Privacy Statement in a material way, we will provide appropriate notice to you. Your continued use of the Site after any changes or revisions to this Privacy Statement shall indicate your agreement with the terms of such revised Privacy Statement.

Please also feel free to contact us at  support@operix.com      or phone at 781-369-9500      if you have any questions about our Privacy Statement or the information practices of the Site.

CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS
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‍In California, when Operix collects and uses Customer Data on behalf of its Customers in order to provide our services, Operix is generally a “service provider” that processes that Customer Data on behalf of its corporate Customers.
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California residents have the following rights in connection with their personal information, including business contact information:
● The right to know:
o the categories of personal information we’ve collected and the categories of sources from which we got the information;
o the business purposes for sharing personal information; and
o the categories of third parties with whom we’ve shared personal information;
● The right to access the specific pieces of personal information we’ve collected;
● The right to delete your information;
● The right to opt-out of automated decision-making and the sale or sharing of your information.
● The right to correct information;
● The right to limit use and disclosure of sensitive information.

California residents also have the right to not be discriminated against if they choose to exercise their privacy rights.

If you are Customer Representative or Authorized User who is a California resident and would like to opt-out of Operix processing your information as a service provider on behalf of a Customer, which may include sharing your information with our Service Providers or subprocessors, please contact our Customer with whom you have a relationship, who may be your employer, in order to exercise your privacy rights.

As a service provider, we have collected the following categories of consumer personal information from our Customers within the last twelve (12) months.

Sensitive personal information is a subtype of personal information consisting of specific information categories. While we collect information that falls within the sensitive personal information categories listed in the table below, the CCPA does not treat this information as sensitive because we do not collect or use it to infer characteristics about a person.